Mail Order & eCommerce
At Orbital Response we know the importance you place on raising funds via your catalogue and website promotions.
Whether your mail order is seasonal or part of your year round activities, our involvement will give you the time to focus on what you do best i.e. merchandising and marketing efforts.
Your audiences will probably be varied. Whether they place their orders on-line (via your website or use our on-line ordering portal), the telephone or post, we ensure that all orders are handled directly in line with your brief.
At Orbital Response we aim to process & despatch orders within 48 hours – even in the build up to Christmas when times are challenging for most of us.
We can raise invoices, letters or print simple despatch notes – whatever you need.
You can be assured that your product will be safely stored, packaged and despatched from our centrally located, purpose built 100,000sq ft fulfilment site; find out more about our Warehousing & Distribution.
Our carefully selected (and commercially competitive) courier partners (and the Royal Mail) collect from this site, as a minimum daily, ensuring orders are out for delivery, soonest.
Technology
We’ll also use our PCI complaint system, Microsoft Dynamics AX to ensure a full audit trail is maintained for all stock items and each and every order, irrespective of customer profile or order source. This ensures that our Customer Service teams are always able to speak with your supporters in absolute confidence.
And to see what’s going on? Simply login to our live system to ‘step into your trading world’ and at the press of a button, access (and export) all of the information you need to evaluate campaign progress (including financials, stock, marketing, orders).
To find out how we can help you in the first instance call the Orbital Response sales team on:
By phone 01233 214447
or e-mail sales@orbital-response.co.uk
