Case Studies

Case Studies

Charity order fulfilment

Client

The trading arm of a major charity appointed Orbital Response to handle its mail order fulfilment. The charity raises money by selling a range of gifts, greeting cards and books, primarily to the Christian community.

 charity order handling

Activity

The client produces several catalogues per year and has a range of around 500 items, the mail order fulfilment for which we handle. Orders came from both consumers and the client’s trade partners which include bookshops, national councils, area co-ordinators and resellers.

Our PCI compliant response and call centre receive orders by phone and post, the order processing of which is handled in our secure room. Our call centre also offers customer service over the telephone. The charity's goods are stored in our warehouse and quickly despatched to the consumer or organisation in question.

Highlights of our activities include:

  • To receive inbound calls and post
  • Process orders from the client website
  • Securely handle financial transactions
  • Customer helpline
  • Despatch goods
  • Storage

Result

We handle over 50,000 orders each year and each order is on average 9 items.

For more information about charity fulfilment services visit Charity Dynamics.

Latest news

Guy Smith joins as the new leader for Orbital Response

Monday 9th May 2016

Guy Smith joins as the new leader for Orbital Response

We are very pleased to announce the new appointment of Guy Smith to head up Orbital Response and its sister companies within Orbital Marketing Services Group, all fully…

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New appointment of a Distribution Centre Manager

Tuesday 2nd February 2016

New appointment of a Distribution Centre Manager

        We are pleased to introduce our new Distribution Centre Manager, Michael Harper who will work our team in Rushden developing our…

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