Case Studies

Case Studies

Vitamin Supplement Despatch

Client

VetVits have been developed by leading veterinary surgeons alongside our client, Healthspan's team of nutritional experts. VetVits provide a range of advanced products for horses, dogs and cats. Developed to the most exacting quality-controlled standards and conveniently delivered direct to your door.

Fulfilment and outsourced order handling with call centre

Activity

We receive orders on a daily basis from the client via an automated file report. We pick, pack and despatch the orders on a same-day basis if ordered before midday, or the following day. Our packing team add stickers, labels and leaflets to the orders when appropriate and we also provide order confirmations to the customer - with order tracking included. Some of the highlights of our activity are:

• Management of 19 SKUs
• Batch control according to sell by dates
• Despatched via downstream access or carrier
• Single item despatch
• Additional activity carried out to add stickers and leaflets to the products
• Capacity to handle 10,000 plus orders per day
• Order confirmations (with tracking info where appropriate)

Result

The first year of fulfilment saw Orbital Response handling in excess of 600,000 orders.

Latest news

Guy Smith joins as the new leader for Orbital Response

Monday 9th May 2016

Guy Smith joins as the new leader for Orbital Response

We are very pleased to announce the new appointment of Guy Smith to head up Orbital Response and its sister companies within Orbital Marketing Services Group, all fully…

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New appointment of a Distribution Centre Manager

Tuesday 2nd February 2016

New appointment of a Distribution Centre Manager

        We are pleased to introduce our new Distribution Centre Manager, Michael Harper who will work our team in Rushden developing our…

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