Switching to Orbital Response
We understand that, whether you are outsourcing for the first time or changing fulfilment partners, it's a big decision and it can't interrupt your business.
Orbital Response will make it easy, every step of the way.
Having undergone this process so many times, we are able to make a seamless transition between your current fulfilment solutions and working with us. We have robust procedures in place to make sure nothing disrupts your normal operations for your employees or your customers.
From the start of the tender process through transition to the live implementation of the contract, we have a management team with a wealth of experience in every area that will always be on hand to help and answer your questions.
You will have access to a manager in each of the following specific areas of expertise:
- Response services
- Client services
We have a wealth of experience in helping companies to outsource for the first time or to migrate their outsourced fulfilment to us. Every situation is different and we always work to best suit your requirements, but we usually like to start with an informal chat. This allows us to meet your team, learn about how we can help you and get to know your values and culture.
After this our management team will walk you through every part of the process, with your dedicated account manager acting as the ‘face’ of the contract.
Even once we have started proceedings, and throughout the life of the contract, our management team does not disappear. Although your account manager will usually be your first point of call, you can call on our experts in every area of our business any time you want or need to.
Contact us if you'd like to start the process, we're looking forward to hearing from you.