Ecommerce & Mail Order Companies
Whether your ecommerce and mail order activities are the core of your business, or part of a larger organisation - we can support you in your fulfilment activity to ensure it runs smoothly and without the hassle.
Our ecommerce fulfilment and response services are geared to integrate with multi-channel (and omni-channel) systems, giving your customers the best service no matter how they order.
We work with products of all kinds including high volumes and high values. If you need your orders packed in a particular way to meet brand guidelines or comply with regulations, we can handle that without worry.
We always aim to despatch your customers' goods within 48 hours but have an excellent record in same day despatch too.
At Orbital Response, we pride ourselves on swift, efficient and friendly service in all of the following areas:
- Warehousing and stock management
- Picking and packing
- Returns management
- PCI compliant order processing
- Customer care contact centre
Orbital Response are able to offer our clients warehouse facilities throughout the UK.
At present we have three established sites in Northampton, Preston, and Edinburgh.
Our warehouse in Northhampton is located in Rushden, it is a 91,000 sq ft order fulfilment and storage warehouse with excellent access to the UK's motorway network. We also have a 'White Room' area which is dedicated to the storage and packing of items with special requirements including:
- Extra security (coded door, safe and CCTV)
- Air conditioning
- Pristine conditions - including white glove packing
Our warehouse located in Preston is a 36, 200 sq ft storage and fulfilment facility located directly on the M6 and has access to major hubs in the North of England.
Our location in Newbridge (38, 437 sq ft) is a storage and fulfilment warehouse located in Edinburgh, it provides access to Scotland and Northern mailing hubs.
Both our Preston and Newbridge sites have:
- Security controlled access
- The two sites are operational 24/7
- And both sites have access to office space
Mail Order Outsourcing
Our sister company Mail Order Outsourcing works particularly with Mail Order companies and can offer you services tailored directly to the sector.