Associations & Memberships

Associations & Memberships

Membership and Associate Groups

If you’re running a membership or associate group, keeping in touch with all of your members and handling their payments can be complicated and time consuming.

Orbital Response’s membership and associate group services will keep everyone happy.

How we can help

Our outsourced response centre has experience call centre agents who can handle all of your membership requests, payments and enquiries with the best customer care available. Furthermore, we’re PCI compliant which means you know your members’ data will be in safe hands.

Our integrated response and fulfilment solutions can help you with:

Call centre dealing with membership renewals and fulfilment

  • Membership request processing
  • Payment processing
  • Call handling
  • Catalogue and newsletter printing and mailings
  • Personalised letters to current and prospective members
  • Ecommerce fulfilment if you have an online store
  • Membership expiry and renewal reminders

What one of our clients has to say

"I have now worked with Orbital Response for two years. While they primarily manage the Society’s day-to-day membership fulfilment activity (phone and email queries, taking payments, membership application and renewal processing) they also carry out periodic multi-element mailings for us, bringing great efficiency and an eye for detail.

"We have been able to build up strong working relationships with ‘our’ call centre-staff, to the extent that they have developed excellent working knowledge of the Society, its work and its processes – and I now consider them to be an integral part of the membership team.

"I have additionally found the account management team to be extremely accessible, helpful, and always willing to explore ways in which service can be improved. In short, I find Orbital to be extremely professional, reliable and flexible."

- A leading UK vocational membership society

Contact Us

To see if our membership and associate group services are a good fit for you, just email us at, send us a quick message via our contact form here or call 01233 214 444.

Latest news

Guy Smith joins as the new leader for Orbital Response

Monday 9th May 2016

Guy Smith joins as the new leader for Orbital Response

We are very pleased to announce the new appointment of Guy Smith to head up Orbital Response and its sister companies within Orbital Marketing Services Group, all fully…

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New appointment of a Distribution Centre Manager

Tuesday 2nd February 2016

New appointment of a Distribution Centre Manager

        We are pleased to introduce our new Distribution Centre Manager, Michael Harper who will work our team in Rushden developing our…

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Part of Menzies - a division of John Menzies PLC