Services

Services

Contact Centre

We’re immensely proud of our contact centre team and the work they do. For an example of the work they do and the services we provide, please click any of the titles below: :

Our agents are a mix of bureau agents who look after several clients and dedicated agents who live and breathe a single company, our PCI Compliant Response Centre offers a wide range of telephone services including inbound calling handling, customer service and order processing.

We also carry out other services including order processing from post (processing cheques and cash), keying coupons and data collection. We have a dedicated secure room for cash and cheques that can only be accessed by trained personnel.

Orbital response has also been given the enviable opportunity to shape the future of our industry. Alison Flannery, our contact centre manager, is now part of the Direct Marketing Association’s (DMA’s) Telemarketing and Contact Centre Council. As part of this council Orbital Response can use our expert knowledge to develop best practices and deliver research to the wider telemarketing and contact centre community. 

Contact Us

To talk to us about how our contact centre team could help your business and customers, please call us on 01233 214 444 or email sales@orbital-response.co.uk .

Latest news

Guy Smith joins as the new leader for Orbital Response

Monday 9th May 2016

Guy Smith joins as the new leader for Orbital Response

We are very pleased to announce the new appointment of Guy Smith to head up Orbital Response and its sister companies within Orbital Marketing Services Group, all fully…

Continue Reading

New appointment of a Distribution Centre Manager

Tuesday 2nd February 2016

New appointment of a Distribution Centre Manager

        We are pleased to introduce our new Distribution Centre Manager, Michael Harper who will work our team in Rushden developing our…

Continue Reading

See more news >>

Part of Menzies - a division of John Menzies PLC