Manufacturers & Wholesalers

Manufacturers & Wholesalers

Donation Processing

donation managementOrbtial Response's contact centre can help you process your charities donations in a secure PCI DSS Compliant environment with the help of an experienced and friendly supporter service team. 

We can handle your Banking and Thanking in our UK response centre staffed with bureau and dedicated agents. Our services include:-

  • Secure cash and cheque handling
  • Cheque validation
  • Credit/debit card processing
  • Capturing of direct debit details 
  • Gift Aid management
  • Daily print & despatch of personalised “Thank You” letters
  • Daily reconciliation cheque/cash/credit card
  • On-line reporting – in real time 
  • Database management

To support these services our contact centre is able to handle: 

  • Telephone, web integration, and post processing 
  • Customer contact 7 days a week
  • White Mail, coupons, order forms and donation slips handled
  • PCI Compliant business processing solution
  • Import of your mailing/house files for ease/accuracy of data capture
  • URN's used for ease and speed of input
  • Response / Appeal Code Validation

 

Orbital Response can support  the management of your charity, making your marketing, donation processing, fundrasing and supporter engagement easier so that you can focus on what really matters.

To find out how our resources can help your charity call 01233 214 444 or fill out our Contact Form.

 

Latest news

Guy Smith joins as the new leader for Orbital Response

Monday 9th May 2016

Guy Smith joins as the new leader for Orbital Response

We are very pleased to announce the new appointment of Guy Smith to head up Orbital Response and its sister companies within Orbital Marketing Services Group, all fully…

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New appointment of a Distribution Centre Manager

Tuesday 2nd February 2016

New appointment of a Distribution Centre Manager

        We are pleased to introduce our new Distribution Centre Manager, Michael Harper who will work our team in Rushden developing our…

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Part of Menzies - a division of John Menzies PLC