Services

Services

Order Processing

An effective order processing procedure is integral to maintain high standards of customer care and avoiding problems in the fulfilment of orders. That's why our Orbital Response contact centre agents are highly trained and supported by leading software in Microsoft Dynamics AX as well as effective CRM and reporting facilities.

Whether your orders are paid or unpaid, our agent can handle them efficiently and securely in our PCI DSS compliant Contact Centre.

Outsourced order processing and fulfilment, multi-channel including call centre

We can handle orders for the whole of your business or for a single campaign - whether orders come from customers, clients, businesses or members.

Order Channels

We're proficient in order handling across multichannel platforms and can integrate with your system or ours. Examples of the ways in which we can receive orders are:

  • Telephone
  • Post
  • Data files supplied by you
  • Email (for free orders)

Latest news

Guy Smith joins as the new leader for Orbital Response

Monday 9th May 2016

Guy Smith joins as the new leader for Orbital Response

We are very pleased to announce the new appointment of Guy Smith to head up Orbital Response and its sister companies within Orbital Marketing Services Group, all fully…

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New appointment of a Distribution Centre Manager

Tuesday 2nd February 2016

New appointment of a Distribution Centre Manager

        We are pleased to introduce our new Distribution Centre Manager, Michael Harper who will work our team in Rushden developing our…

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Part of Menzies - a division of John Menzies PLC