An effective order processing procedure is integral to maintain high standards of customer care and avoiding problems in the fulfilment of orders. That's why our Orbital Response contact centre agents are highly trained and supported by leading software in Microsoft Dynamics AX as well as effective CRM and reporting facilities.
Whether your orders are paid or unpaid, our agent can handle them efficiently and securely in our PCI DSS compliant Contact Centre.
We can handle orders for the whole of your business or for a single campaign - whether orders come from customers, clients, businesses or members.
We're proficient in order handling across multichannel platforms and can integrate with your system or ours. Examples of the ways in which we can receive orders are:
- Data files supplied by you
- Email (for free orders)