At Orbital Response we treat every return with the same care and attention as new products. Our experienced team will ensure all merchandise and literature that can be appropriately resold or reused makes it back to the shelf quickly in optimum condition.
- Prompt return without compromise on quality
- Customer record updates – record of return received; refund or replacement triggered
- Quality control
- Checks to ensure genuine product
- Assessing suitability to restock/sale
- Setting aside for refurbishment/destruction/re-use as ‘seconds’
- Customer helpline and e-mail address
- Responsible disposal of unusable stock
Our services are ISO 9001 accredited, giving our clients reassurance that we will provide excellent customer satisfaction in all we do.
To see how we can help make your reverse logistics simpler and more cost-effective, why not fill out this quick contact form and tell us what you need? We'll get straight back in touch and talk you through what we do.