Services

Services

Reverse Logistics

At Orbital Response we treat every return with the same care and attention as new products. Our experienced team will ensure all merchandise and literature that can be appropriately resold or reused makes it back to the shelf quickly in optimum condition.

Services

Outsourced reverse logistics and returns management

  • Prompt return without compromise on quality
  • Customer record updates – record of return received; refund or replacement triggered
  • Quality control
    • Checks to ensure genuine product
    • Assessing suitability to restock/sale
    • Setting aside for refurbishment/destruction/re-use as ‘seconds’
    • Customer helpline and e-mail address
    • Responsible disposal of unusable stock

Our services are ISO 9001 accredited, giving our clients reassurance that we will provide excellent customer satisfaction in all we do.

Contact Us

To see how we can help make your reverse logistics simpler and more cost-effective, why not fill out this quick contact form and tell us what you need? We'll get straight back in touch and talk you through what we do.

Latest news

Guy Smith joins as the new leader for Orbital Response

Monday 9th May 2016

Guy Smith joins as the new leader for Orbital Response

We are very pleased to announce the new appointment of Guy Smith to head up Orbital Response and its sister companies within Orbital Marketing Services Group, all fully…

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New appointment of a Distribution Centre Manager

Tuesday 2nd February 2016

New appointment of a Distribution Centre Manager

        We are pleased to introduce our new Distribution Centre Manager, Michael Harper who will work our team in Rushden developing our…

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Part of Menzies - a division of John Menzies PLC