Home Shopping
If you market your products through catalogues, websites or other channels, Orbital Response has the resources and experience to provide a fantastic service to your customers, whether you sell direct to the consumer or via trade partners.
Friendly agents in our UK Contact Centre take incoming sales calls and other customer enquiries and this resource can easily ‘flex’ to meet increased demand (eg when you launch a new catalogue or promotion). Payments by card, cheque, etc., are processed in a secure, PCI-DSS compliant environment and we can also manage continuous authority payments and direct debits.
Our large, modern warehouse with integrated mezzanine picking area was especially designed for fast turn-round of mail order products. From CD’s and books to exercise equipment and garden ornaments, our team will ensure customer orders are packed accurately and securely.
As you would expect, we deal with many national carriers to provide exactly the right services for your customer deliveries and our buying power often means you can reduce your carriage costs.
Orbital Response is at the leading edge of technology when it comes to business management systems. We were early adopters of Microsoft Dynamics AX technology and all sales order processing, customer service, product packing and stock management activities are managed within a single, integrated application. Our in-house ‘techies’ can integrate our system with your transactional website or we can provide a completely new, feature rich e-commerce solution for you.
Over 50 reports are available real-time to clients on line and the system has comprehensive sales and marketing functionality (including RFV scoring and reporting, etc.)
If you are thinking about outsourcing all or part of your home shopping operations for the first time, or are looking for an alternative service provider, contact us today. We will be delighted to explain how we can improve on your current arrangements and save you money!
To find out how we can help you in the first instance call the Orbital Response sales team on:
By phone 01233 214447 or e-mail sales@orbital-response.co.uk
